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💸 Refund & Exchange Policy – Manzil Scents by ShanMay

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Effective Date: 30 June 2025  Last Updated: 30 June 2025

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At Manzil Scents, your satisfaction is of utmost importance to us. Each product is selected and packaged with meticulous care to ensure a luxurious experience. However, due to the nature of our curated fragrance collections and parallel-import process, our refund and exchange terms are outlined as follows:

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🔄 1. Returns & Exchanges

We accept returns or exchanges only under the following conditions:

• Damaged or defective items upon arrival (e.g., broken bottles, leaking product, or significant packaging damage)

• Incorrect product received, differing from what was ordered

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To initiate a return or exchange:

1. Notify us within 48 hours of delivery.

2. Email: manzil.scents@gmail.com with your order number and clear photos of the item in question.

3. Ensure the product remains unopened, unused, and sealed in its original packaging.

Please note: Due to hygiene and fragrance preservation, we do not accept returns for opened or used items, or for reasons related to personal scent preference or longevity.

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🚫 2. Non-Refundable Items

• Opened or used fragrances

• Products with minor packaging imperfections (scratches, faded labels, soft corners) unless they impair product usage

• Parallel imports purchased with full transparency regarding possible packaging or scent variation

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💰 3. Refunds (If Applicable)

• Once a return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days.

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📦 4. Return Shipping

• Customers are responsible for the return courier cost unless the item was sent in error or arrived damaged.

• We recommend using a trackable courier service, as we cannot guarantee receipt of return parcels without tracking.

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🛑 5. No Refunds for Parallel Imports Due to:

• Scent longevity variations

• Vintage or international recipe differences

• Packaging changes or age of circulation

• Price expectations vs. retail-store comparisons

These are clearly disclosed in our Disclaimer & Product Transparency section to help you make an informed purchase.

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💬 Need Help?

Our support team is available 24/7 to guide you through any issues or questions. We’re always here to ensure your Manzil Scents experience is exquisite — from checkout to unboxing.

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Jessica Marks

📧 manzil.scents@gmail.com

📱071 880 7192 [Insert WhatsApp or Contact Number]

Cradle View Shopping Centre

Cnr Furrow & Hendrik Potgieter Street

Diswilmar

Krugersdorp

(available from end July 2025)

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viduality.